Hannah Mackenzie Hair

Clients, please keep in mind that when you cancel an appointment without giving enough notice, I lose the opportunity to fill that appointment time and other clients waiting for an appointment miss out on receiving services. This policy is in place to respect my time and the time of fellow clients. Thank you for understanding. •You may cancel or modify your appointment without charge anytime 48 hours before the start time of your appointment. •Cancelling less than 48 hours notice will result in a 50% charge of the service(s) scheduled. •Cancelling less than 24 hours notice will result in a 100% charge of the service(s) scheduled. •A no-show or an appointment not cancelled will result in a 100% charge of the service(s) scheduled. •Late arrivals will be subject to a condensed service, at the expense of the client. After 30 minutes, your appointment will need to be scheduled and a no-show charge will be applied. Refund Policy Due to the time and product used during your service, I do not offer refunds. I will however fix any technical errors that may have happened, such as a bleed mark or a loose extension weft. If you feel that there was a technical error that occurred during your service, please reach out to me within 72 hours of your appointment and I will schedule a time to correct the needed adjustments. All technical adjustments must be completed within two weeks of the initial appointment.